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DYRS Youth Grievance Process

Thursday, March 26, 2015
It is the policy of DYRS to safeguard the rights of all youth in its care and custody. Youth and third parties, such as family members, attorneys, and guardians of youth, shall have the opportunity to report confidentially about any needs, concerns or complaints. The Department shall respond in a fair and timely manner, and youth shall not experience reprisals or punishment for engaging in the grievance process.
How to File a Grievance: Youth or third parties may file a grievance by taking one of the following steps:
(a) Completing a grievance form and putting it in the grievance box located throughout the facility marked “Project Hands”; 
(b) Completing a grievance form and giving to a DYRS staff member or a DC Public Defender Service Juvenile Services Program (JSP) staff member; 
(c) Talking with JSP staff and indicating that you have a complaint or grievance;
(d) Talking with any DYRS staff member, volunteer or contractor and indicating that you have a complaint or grievance; 
(e) Calling the OII hotline at 1-1-1-1-1; or
(f) Contacting OII at [email protected]